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| • Do
you sell wholesale or have quantity discounts? |
| • Do
you offer a catalog? |
| • How
do I find something I'm looking for on your web site? |
| • How
do change quantities for an item in my shopping cart? |
| • Your
website looks complicated. How do I order something? |
| • How
do I contact Siti's Gallery? |
| • What
are Cookies and what are your policies regarding them? |
| • Why
am I not getting all of the usual shipping options? |
| • I
have a resale or tax exemption certificate. Do you need it? |
| • Why
am I charged sales tax? |
| • What
payment options and minimums do you have? |
| • Are
my online credit card orders secure? |
| • How
do I know if I am in a secure place on your website? |
| • How
long will it take to receive my order? |
| • Do
you sell Internationally? |
| • Do
you ship to APO's, FPO's, or regular post office boxes? |
| • I
signed up for the Newsletter - why am I not getting it? |
| • I
can't get the system to accept my address. |
| • Do
you have auctions? |
| • Do
you have Gift Certificates? |
| • What
are the birthstones for each month? |
| • What
is Vermeil? |
| • I am having
trouble viewing the Siti's Gallery newsletters. How can I maintain my email
software's protection from spam while continuing to receive emails from
a protected source such as Siti's Gallery? |
| |
Do you sell wholesale or have
quantity discounts?
Sorry, but we already sell our Creations at the very lowest prices possible.
We plan to offer Special Sales and Discount Coupons in the future for our
Customers. Please come back soon to check for these additional features
in Siti's Gallery.
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Do you offer a catalog?
The Web offers you access to our dynamic online catalog that is always up
to date. However, we understand that it's sometimes more convenient to
view a printed catalog. Our full color 2006 catalog will be available soon.
Please come back soon to check for this additional feature in Siti's Gallery.
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How do I find something I'm looking
for on your web site?
There are many ways to search for what you want in Siti's Gallery. If you
are looking for something specific, try our Quick Search engine located
in the left column of any of our web site pages. But his only searches the
Creation title and item number. After entering the search text, just click
the magnifying glass.
You can click on Advanced Search by other terms and the complete description.
Click on the pull-down Browse Materials box to get a list of Creations made
from specific materials.
You can also click on the arrows to browse through All Creations or Reviews.
You can sort (ascending/descending) any of the Creation lists presented
by clicking the list column titles (such as Item No., Creation Name, Price,
etc.)
If you still don't find what you want, email or call us and we'll try
to help.
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How
do change quantities for an item in my shopping cart?
Click Cart Contents at the top right of any Siti's Gallery web page. Change
Quantity. Click the Update button.
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Your website looks complicated.
How do I order something?
Perform the following steps:
1. Add the items you want to your shopping cart by searching or clicking
on the item's Buy Now or Add to Cart buttons.
2. Click on Cart Contents at the top right of Siti's Gallery web page and
change the quantities to what you want. Click the Update button.
3. Click on Checkout at the top right of any screen.
4. Either register as a New Customeror continue to Checkout directly.
5. Complete the information we need to ship and your email address. Click
Continue button.
6. Select the Shipping Method you want. The least expensive method is chosen
by default. Click the Continue button.
7. Select payment method. Click the Continue button.
8. Depending on the method you choose, you will pay via check/money order
or pay on the PayPal site.
9. The process will complete by giving you a success screen and sending
you an email confirmation.
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How do I contact Siti's Gallery?
For customer service or telephone ordering 1-703-680-0050. Sorry, but we
don't yet have a toll-free number. Regular business hours are 9:00 A.M.
to 5:00 P.M. Eastern time on business weekdays.
You may also email the order team directly at sales@sitisgallery.com.
For general inquiries and comments, or if an issue has not been resolved
to your satisfaction, contact our President/CEO directly at siti@sitisgallery.com.
Allow 48 hours for reply.
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What are Cookies and what are
your policies regarding them?
A cookie is a small piece of information a Web server sends to your Web
browser when you look at a Web page. A cookie file is the place on your
computer's hard disk drive where the browser stores the cookies. Cookies
allow you to save your passwords, purchases, and preferences. For your protection,
we never store any of you secure, personal information using cookies. However,
we do use cookies to store shopping cart items so you can finish shopping
at a later time without losing any information. For this reason, you need
to have cookies enabled to shop online. Here's how to do this with Internet
Explorer 6.0 (other browsers should be similar): go to Tools/Internet Options
and click the Privacy tab. For best results, set the privacy setting to
Medium. If it is set to 'Block all Cookies' the shopping cart will not
work.
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Why am I not getting
all of the usual shipping options?
Occasionally, the UPS web server that calculates postage rates is down.
When this happens, you will only see Priority Mail or UPS Ground as shipping
options. This is usually a temporary problem. If this happens and you want
another UPS shipping option, just specify it in the Special Instructions
and we will manually adjust the shipping charge.
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I have a resale or tax
exemption certificate. Do you need it?
We only need your resale certificate if you are in Virginia. If so, we must
have a copy of the form called VIRGINIA RESALE EXEMPTION CERTIFICATE (form
ST-10 - this is not your Sales Tax Permit) on file before we can exempt
you from sales tax. Fax it to 703-680-0050. Then, for all your orders, put
a note in the Comments that says RESALE CERTIFICATE ON FILE and we will
credit the sales tax.
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Why am I charged sales tax?
We only charge tax on sales by customers with a billing address in Virginia.
If so, Virginia Tax Code requires that we collect sales tax on the total
purchase price PLUS the shipping charges.
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What payment options and
minimums do you have?
Siti's Gallery accepts all major credit cards, checks, and money orders.
Credit cards are processed completely independent of Siti's Gallery by
our credit card processing companies. Orders paid by check or money order
are held until payment is received. There is no minimum order requirement.
Unlike some stores, we do not charge any sort of small order fee. This permits
you to order a few samples if you want to.
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Are my online credit
card orders secure?
Yes. We use secure SSL to process your order and our company has a digital
certificate issued by Equifax Secure Global eBusiness and GeoTrust, all
of which means that no one will see your personal information that is not
supposed to. All credit card information and processing is handled by one
of our credit card processors, completely independent of Siti's Gallery.
Furthermore, we do not store your credit card information permanently on
the site, print it on your invoices, or even display it in our backoffice
software used by our order fulfillment team.
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How do I know if I am in a secure
place on your website?
Any personal information appearing on your computer screen is secure.
When you have a secure connection you will also see that a the URL Address
changes from http:// to https:// and a small gold padlock has appeared
in the status bar of your browser.
You can view the SSL Certificate by double clicking the yellow padlock.
Equifax Secure Global eBusiness Certificates from GeoTrust are compatible
with Internet Explorer 5.00 and above and Netscape 4.x and above. This
represents 99% of the browser market and comes with base installs of Windows
98SE, ME, 2000 and XP.
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How long will it take to
receive my order?
Click on the Shipping & Returns link for a complete explanation. For
UPS ground you can go to www.usps.com or www.ups.com and see their delivery
time maps. Enter 22193 as the origin zip code. Remember, you can track your
shipment online by clicking on Order Status.
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Do you sell Internationally?
Siti's Gallery ships internationally to most countries. Keep in mind that
we cannot be responsible for any local taxes or tariffs that may be imposed
by your country.
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Do you ship to APO's, FPO's,
or regular post office boxes?
We ship to all Post Office Boxes via USPS. Because APO & FPO orders must
be processed through the military postal service, it may take your package
a bit more time to arrive. Siti's Gallery ships all APO & FPO orders via
USPS Priority Mail or First Class Mail and guarantees your package will
arrive at the appropriate APO/FPO processing center within 3-5 days. From
that point on, we depend on the military postal service to deliver the package
to you in a timely manner. We cannot provide a tracking number or specific
delivery date. If you are already familiar with sending packages to APO
& FPO addresses, you can probably expect your Siti's Gallery order to arrive
in about the same amount of time.
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I signed up for the Newsletter
- why am I not getting it?
As you know, spam is a big problem when it comes to email. Unfortunately,
many types of spam blocking software intended to prevent spam also blocks
legitimate email. If you would like a copy of a newsletter sent to you,
just send a request to sales@sitisgallery.com.
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I can't get the system
to accept my address.
This may happen if the web site program thinks the address is invalid. If
you receive errors, either contact us or just enter an invalid address and
note the correct address in the Comments. If this causes you to be charged
sales tax incorrectly, we will adjust it for you.
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top)
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Do you have auctions?
Yes. We occasionally auction a few of our Creations on eBay. Just click
Siti's Gallery
Auctions for details.
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top)
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Do you have Gift Certificates?
We plan on implementing Siti's Gallery Gift Certificates by mid-2006.
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top)
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What are the birthstones for
each month?
Modern, Traditional, and Mystical versions of birthstones can be viewed
in our Glossary.
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What is Vermeil?
Vermeil (pronounced ver-may) is a combination of precious metals to produce
semi-fine quality jewelry. The inside core is pure sterling silver, the
outside is a solid coating of finely crafted 14 karat gold. This combination
produces long-lasting jewelry that looks, feels and endures exactly like
pure gold.
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I am having trouble viewing the Siti's
Gallery newsletters. How can I maintain my email software's protection
from spam while continuing to receive emails from a protected source such
as Siti's Gallery?
Many email providers will automatically mark unknown sources as junk mail
without realizing that it has received an email from a trusted sender. Be
sure and add us to your email address book to ensure that you continue to
receive Siti's Gallery newsletters.
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